Pricing

Hire is priced from free to £10 a week depending on package booked. I can do extra days if you'd not quite like a full week (just ask!)

2 carriers max at any one time and up to four weeks as max period. Unless we've agreed otherwise in advance.

Return Address: (I will give you full details after booking) TN35 5NG. 

Email: hello@littleonesnug.com
 

When borrowing please understand

• There is an element of trust and honesty when lending carriers. Currently I do not charge a deposit fee out of goodwill and thus far have had a 100% return rate.

• All carriers have been purchased from my own funds and are frequently quality-checked. Because my library is fairly small-scale I do try to ensure I only have a certain number of carriers on loan at any given time. To ensure as many families as needed can have availability of this service I do ask for prompt returns.

• For those borrowing as part of a consult I will simply add any additional hire fees if applicable due, (let's say you need an additional week) onto your appointment fee / invoice separately. All I ask that if extension is required to please give at least 48 hours notice via email, whatsapp or social media dm, the sooner you email the sooner I can check demand as I may need to reserve things for other upcoming customer sessions.

• I do understand that things can come up so please message me to discuss options if you realise you can't return your hire on the original agreed date. I do have a late returns policy if no contact is made - please refer to point 5 below.​

 

Returns Policy

1. It is only fair to ask that any carrier hired must be returned in the condition it was in when borrowed. Please take care when packaging up your sling and fold it down / roll up nicely. If I'm not in please bag / double bag if raining and leave behind the bin nearest my front door if  - please avoid doing so on Monday mornings due to this being bin collection day!

2. Any permanent damage to / or loss of a carrier on it's return will result in a charge to cover the costs of a replacement carrier, or part if a viable option.

3. Please only wash the carrier in the machine if absolutely necessary, most of the time slings can be spot-cleaned / hand-washed. If using a machine to wash, please DO so on an eco setting with a very gentle detergent like smol, AVOID any fabric softeners. DO keep the buckles done up, rings covered, and place the carrier into a pillowcase, or mesh bag. Leave to air dry - NEVER tumble-dry. 

4. Carriers can be dropped-off or delivered if outside locality and agreed in advance ideally with full tracking via Evri or Royal mail - returned to my home address (given after booking). If the item is lost in the post, ensure you are covered, the sling while on hire is your responsibility, so you'll need to pay a carrier replacement fee.

5. Late Returns - If no contact is made and your hire becomes overdue I will initially email a reminder, and if still no response, I will follow up with a written letter along with an invoice for additional charges. Then, if there is still no contact I will have no alternative but to take legal action, treating the carrier as stolen, and pursue the matter through small claims to recoup fees owed.